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Noticeboard

We can now offer you routine appointments over the weekend at the local hub (To find out more please speak to our reception team)

 If your problem is urgent during the surgery closing hours, please contact 111.
In an emergency, dial 999

If you are experiencing a mental health crisis, you can call the Tower Hamlets 24 hour Crisis Line number on 0207 771 5807.  

Callers will be able to speak to a mental health professional.

 

Appointments

calendar_penAppointments can be made by calling our reception on 020 7739 1972 / 0207 739 8859. Alternatively you can book an appointment online via the above link.

We aim to offer appointments when you want them in comfortable surroundings with polite and friendly staff. We want all patients to get an appointment and a service to suit their lifestyle.

You can

  • Get a routine appointment within 48 hours
  • Book an appointment at least 2 weeks ahead if you want to
  • Get an appointment as early as 09:00 or as late as 17:30 (13:00 on Thursdays).
  • Book a GP telephone consultation if you find that more convenient.

Urgent Problems

Telephone 020 7739 1972 / 8859 before 11:00. The receptionist will take your contact number and information about why you are calling. This will be passed to the on-call doctor or the practice nurse who will ring you back

Length of Consultation

We offer 10 minute appointment slots according to the guidelines set by the NHS. You can request more than 10 minutes with a clinician when booking your appointment if necessary.

Interpreting Service

If you require an interpreter, you must notify staff at time of booking the appointment. This will allow staff to arrange an interpreter to be available at your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Weekend Appointment

Our practice is part of a new pilot programme to try and improve access to primary care at evenings and weekends.

Four local practices will be providing appointments on behalf of all GP surgeries in Tower Hamlets Saturday and Sunday during the pilot.


You will be given the appointment at :

 

 

The appointments could be with a doctor or a nurse and might be booked for you by your own GP practice or the GP Out of Hours Service if you need to call them when your practice is closed.

If you are given an appointment at one of the hubs and you need to cancel it please call the practice on 02077391972 or if the practice is closed please call GP Out of Hours who can cancel the appointment for you on 020 7377 7151.

Please note that the hubs will operate a similar policy to our practice and if you are more than 10 minuste late for your appointment you may not be seen.

We are aiming for the appointments to mostly be provided by local GPs although it may not be staff from this practice when you visit.

The doctors will have access to your medical records, but only if you give your consent.

What this means is that you may find if you call the practice or out of hours you are offered an appointment at a practice other than the one you are registered at in the evenings or on Saturday or Sunday if that is more convenient for you.

This is an opportunity to try and help working people who may struggle with taking time out during the week for some routine appointments but we are being careful to consider where continuity of care is important and therefore there will be a limited number of conditions that we are able to book into these appointments.

This is a trial, it will be carefully monitored and if you do attend an appointment at one of these hubs you may be asked for your feedback so we can improve the service for the future.

 

 

 
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